INFORMATION & FAQ

After your order is placed, it usually takes around 2-5 working days until your package will be shipped as most garments are printed only once ordered. Please note that there will be no shipping on weekends and holidays.

The main delivery service is PostNL which takes around 2 to 3 working days to be delivered to Benelux and 3 to 6 working days to be delivered throughout Europe.

FREE PICKUP in Haarlem!

Netherlands/Belgium/Luxembourg: € 2,95
Orders over 75 Euros in the Benelux qualify for FREE SHIPPING

Europe/UK: € 6,95 
Orders over 75 Euros in the Europe/UK qualify for FREE SHIPPING

Please note there could be customs fees for certain countries that must be paid by the customer. If you are unsure about import taxes and duties we recommend contacting your local customs office for more information.

In the event of a return/exchange, please send a request to steenbokdesign@gmail.com before you return the item. Unfortunately, STEENBOK cannot take back unanounced returns.

Please take into consideration that STEENBOK is a small business with mostly print-on-demand, handmade and sometimes singular unique items. Returning an item, even unworn or in the original packaging, might be hard to resell. Of course, if you’re unhappy with your buy or if there’s something wrong with your order, STEENBOK will always try to find a solution. 

Shipping costs for returning a package to STEENBOK are paid by the customer, exeptions aside.
If a refund will be made after returning a product, the refund will exclude shipping costs.